Frequently Asked Questions
Book Your Treatment
If you are unsure which treatment to choose, our team is always happy to help.
Do I need to book in advance?
It is not always necessary to book in advance- we welcome walk-in guests. However, we recommend booking your treatment in advance, particularly during busy periods, to ensure your preferred time is available.
How do I find Jiva Spa?
Jiva can be accessed from both Lakeside Road and the lakeside pedestrian path.
From Lakeside Road, take the Busy Bee alley towards the lake. Please note that this route is not shown on Google Maps.
From the lakeside pedestrian path, Jiva is located behind Bamboo Bar and next to Uthopia Garden Restaurant.
You can also use Google Maps to find us or contact us if you need directions.
What treatments do you offer?
We offer a wide range of massage therapies, foot treatments, beauty treatments and signature spa packages, including Traditional Nepali, Deep Tissue, Swedish, Trekkers, Thai, Hot Stone, Shiatsu and Yogic Shiatsu massages.
You can view our full range of treatments on our Treatments page.
Which massage/treatment is right for me?
If you are unsure which treatment to choose, our team is always happy to help.
Whether you are looking for relaxation, relief from tired or tight muscles, recovery after trekking or simply some time for yourself, we can recommend a massage/treatment based on your needs and preferred pressure.
Can I choose the pressure during my massage?
Yes. Your comfort is important to us. Before your massage starts, our team will discuss your preferences and share them with your therapist. Please also feel free to let your therapist know if you would like the pressure adjusted during your massage.
Is Jiva suitable for trekkers?
Absolutely. We welcome trekkers and offer treatments specifically designed to help soothe tired muscles and feet after trekking.
Our Post-Trek Recovery package combines a body scrub, Trekkers Massage and Spa Pedicure for a complete recovery experience.
What should I wear for my treatment?
Our team will explain what you need to do before your treatment and we provide disposable underwear and ensure that you are comfortable and appropriately covered throughout.
Can I relax at Jiva before or after my treatment?
Yes. We encourage you to take some time to enjoy our peaceful garden before returning to the bustle of Lakeside. Guests can relax in the garden and enjoy complimentary hot or iced herbal tea and free Wi-Fi.
Do you offer couples massage?
Yes. We offer couples massage for guests who would like to enjoy their treatments together. Please mention that you would like a couples massage when booking so we can arrange your visit accordingly.
How long should I allow for my visit?
This depends on the treatment, massage or spa package you choose. We recommend you arrive at least 15 minutes before your appointment to avoid rushing, and allow extra time after your massage/treatment so you can enjoy our garden oasis afterwards. For exact treatment durations, please see our current Spa Menu.
Do you accept group bookings?
Yes. We welcome groups.
For larger groups, please contact us in advance so we can help arrange your visit.
How can I book?
You can contact Jiva Spa by phone, WhatsApp or email to enquire about availability and book your treatment.
You can also visit us in person and enquire about available treatments.
Phone: 061-455379 / WhatsApp/Mobile: +977 9816108509
What payment methods do you accept?
We accept cash and major credit cards.
What are your opening hours?
10am-7pm.
Do you have Wi-Fi?
Yes. Complimentary Wi-Fi is available for guests in the garden and reception areas.
Where can I find your prices?
Our current treatment durations and prices are available on our Spa Menu.
